FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Enquiring
How do I enquire about hire, purchasing or training?
You can enquire by calling our office on 01226 766446 or emailing us at office@1sth.co.uk
Will we be competitive on pricing?
We aim to be competitive on pricing. Please discuss with our team if you have found a better price elsewhere
Who insures the equipment during the hire?
We recommend that the hirer has appropriate insurance in place for the equipment throughout the hire period.
Do I need to make a deposit?
New 1st Horizon customers will be asked to pay proforma for initial hire period. Subject to approval, future hires will be on 30-day payment terms.
Can we purchase the equipment?
1st Horizon are authorised FARO distributors, giving us access to the
best laser scanning and measurement technologies, with new and used options.
Support
Can you supply an operator?
Yes, you enquire about operator rates when enquiring
Do I need training to operate the equipment?
We strongly advise that you are trained on the use of our equipment and have thorough knowledge of FARO equipment usage guidelines.
Do you provide Training Options?
1st Horizon provides comprehensive, tailored training for all equipment
Do you offer short-term and long-term hire solutions?
Yes, we offer flexible hire options from as little as 1 day to beyond 6 months. Your hire cost is reflective of hire duration.
Equipment Hire
What are Hire Equipment Shipping Times?
1-2 Business Days
What is the cost of delivery?
Delivery cost starts at £25.00. Excluding VAT
How do we receive or return equipment?
If you have requested shipping, it will either be delivered/ collected by a member of the 1st Horizon team or a courier. In either case we will send you the shipping information prior to the collection date. This includes if any shipping labels are required.
You also have the option to on/ off hire the equipment at our main office in Dodworth Barnsley (Just off J37 M1) between 8am and 5pm.
What happens if the equipment breaks down during hire?
All hired equipment includes full, dedicated support. If you run into any trouble, simply notify the team and we will ensure immediate technical support or exchange to keep your project moving.
Can I extend my hire period?
Subject to equipment availability we can offer flexibility on hire extensions. Please keep the hire team informed with your hire updates.